You may return most new, unopened items within 14 days of delivery for a store credit.
Once items are returned, a store credit will appear in account within 10 business days.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund or store credit once we've received and processed the returned item.
Return postage will not be paid for by Hairco Hair & Beauty Supplies unless the incorrect item is sent OR the item that was sent is faulty/damaged (proof will be needed)
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Once orders are placed you should expect to receive your item with in 1 - 14 business days, depending on your location. If you have any questions about the delivery of your item, do not hesitate to contact the team via the Contact Us page.
Estimated delivery time:
Victoria Metro: 1 Business Day
Victoria Country: 1-5 Business Days
New South Wales Metro: 1-3 Business Days
New South Wales Country: 2-5 Business Days
Australian Capital Territory: 1 -3 Business Days
Queensland: 1-7 Business Days
South Australia: 1-3 Business Days
Tasmania: 1-4 Business Days
Western Australia: 2-9 Business Days
Northern Territory: 4-10 Business Days
Authority To Leave
If you are unsure whether or not you will be home to receive the parcel you can give us the Authority To Leave the parcel without a signature. PLEASE NOTE: If you have given Hairco Hair & Beauty Supplies the Authority To Leave, and the parcel goes missing, it is not the responsibility of Hairco Hair & Beauty Supplies to reimburse the customer for loss of goods.
If selecting Pick up in store we will always have this available for pick up at our Hoppers Crossing warehouse. If you would like to pick up from our Sunshine store please advise us via email or phone. Once your order is ready to be collected we will notify you via our updates on the website.
Hairco Hair & Beauty Supplies are not responsible for any shipping costs that must be paid once the order has left Australia. Any payment(s) required to customs or any other organization is to be paid for by the buyer. This includes but is not limited to shipping tax, importation tax, customs clearance.
IMPORTANT: Due to the fact that Hairco Hair & Beauty Supplies uses a courier service, it is highly recommended that the address you provide is one where a signature can be given at any time throughout business hours. If the courier tries to deliver your parcel and nobody is able to sign for it, they will leave a calling card for you to call and organize a date the parcel can be re-delivered. Upon this point, it is solely up to the customer to organize with the courier.
Hairco Hair & Beauty Supplies prefer to not deliver to PO Box - When possible, please use a residential or business address. This is to ensure a safe, efficient delivery of your item.
*Free Shipping over $250 is only available to customers in Australia.