Returns Policy
You may return most new, unopened items within 14 days of delivery for a store credit.
Once items are returned, a store credit will appear in account within 10 business days.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund or store credit once we've received and processed the returned item.
Return postage will not be paid for by Hairco Hair & Beauty Supplies unless the incorrect item is sent OR the item that was sent is faulty/damaged (proof will be needed)
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Once orders are placed you should expect to receive your item with in 1 - 14 business days, depending on your location. If you have any questions about the delivery of your item, do not hesitate to contact the team via the Contact Us page.
Orders containing salon furniture may incur an additonal freight charge or fixed shipping charge as they are bulky items and require courier.
Orders are usually shipped within 12-36 hours from the time you place your order
Estimated delivery time once shipped:
Victoria Metro: 1-2 Business Days
Victoria Country: 1-5 Business Days
New South Wales Metro: 1-3 Business Days
New South Wales Country: 2-5 Business Days
Australian Capital Territory: 1 -3 Business Days
Queensland: 1-5 Business Days
South Australia: 1-3 Business Days
Tasmania: 1-4 Business Days
Western Australia: 2-9 Business Days
Northern Territory: 4-10 Business Days
Authority To Leave
If you are unsure whether or not you will be home to receive the parcel you can give us the Authority To Leave the parcel without a signature. PLEASE NOTE: If you have given Hairco Hair & Beauty Supplies the Authority To Leave, and the parcel goes missing, it is not the responsibility of Hairco Hair & Beauty Supplies to reimburse the customer for loss of goods.
Pickup Instore:
If you are selecting Pickup In Store, please allow ATLEAST 24 hours for your order to be ready. When your order is ready for collection, you will receive an email stating your order status has changed to Awaiting Pickup
International Shipping
Hairco Hair & Beauty Supplies are not responsible for any shipping costs that must be paid once the order has left Australia. Any payment(s) required to customs or any other organization is to be paid for by the buyer. This includes but is not limited to shipping tax, importation tax, customs clearance.
IMPORTANT: Due to the fact that Hairco Hair & Beauty Supplies uses a courier service, it is highly recommended that the address you provide is one where a signature can be given at any time throughout business hours. If the courier tries to deliver your parcel and nobody is able to sign for it, they will leave a calling card for you to call and organize a date the parcel can be re-delivered. Upon this point, it is solely up to the customer to organize with the courier. PLEASE NOTE: If you have given Hairco Hair & Beauty Supplies the Authority To Leave, and the parcel goes missing, it is not the responsibility of Hairco Hair & Beauty Supplies to reimburse the customer for loss of goods.
*Free Shipping over $100 is only available to customers in Australia and excludes salon furniture